> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deploy and Integrate Agent Copilot

> Deploy Agent Copilot as standalone or embedded, with integrations for Genesys, Salesforce, and NiCE CXone.

The Agent Copilot workspace is a web-based application that provides customer service agents with AI-powered assistance during their interactions with customers. It can be deployed in various ways to suit your contact center's architecture and requirements.

## Deployment Options

The Agent Copilot workspace is designed for flexible integration into any contact center environment. Depending on your needs, it can be deployed in two primary ways:

* **Standalone Deployment:** The Agent Copilot workspace can be used as a standalone application, accessible via a web browser.
* **Embedded Deployment:** The workspace can be embedded directly into an existing third-party application, such as a contact center agent desktop. This provides a seamless user experience for agents.

## Integrations

### Native Integrations

Cognigy also provides out-of-the-box native integrations for the following contact centers, simplifying the setup process and ensuring a streamlined connection.

* **Genesys Cloud**: [Genesys Cloud Open Messaging](https://docs-classic.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging)
* **Salesforce**: [Salesforce Service Cloud](https://docs-classic.cognigy.com/ai/escalate/handover-reference/salesforce.md) and [Salesforce Enhanced Chat](https://docs-classic.cognigy.com/ai/escalate/handover-reference/salesforce-enhanced-chat.md)
* **NiCE CXone**: [NiCE CXone AAH](https://docs-classic.cognigy.com/agent-copilot/deploy/nice-aah.md)

### Custom Integration

For all contact centers, the Agent Copilot workspace can be integrated via a custom integration. This approach gives you full control over how the workspace is configured and deployed within your specific environment.


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