> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8

[Updated in 2026.16.0](https://docs-classic.cognigy.com/release-notes/2026.16.md)

![8x8 Endpoint logo](https://mintcdn.com/cognigy-docs-legacy/RomCLoWcsmr9N2pz/_assets/ai/deploy/endpoint-reference/8x8.svg?fit=max\&auto=format\&n=RomCLoWcsmr9N2pz\&q=85\&s=40041593ad2eeec40450cb231e5c2d63)

The 8x8 Endpoint enables you to connect your AI Agent to the [8x8 platform](https://www.8x8.com/).

## Prerequisites

* Access to [8x8 platform](https://www.8x8.com/).

## Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

* [Endpoints Overview](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/overview)
* [Data Protection & Analytics](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/data-protection-and-analytics.md)
* [Session Management](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/session-management.md)
* [Real-Time Translation Settings](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/real-time-translation-settings.md)
* [Transformer Functions](https://docs-classic.cognigy.com/ai/for-developers/transformers/overview)
* [File Storage](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/file-storage.md)
* [Copilot](https://docs-classic.cognigy.com/agent-copilot/configure/copilot-section.md)

## Specific Endpoint Settings

> [accordion] 8x8 Setup
>
> | Parameter | Description |
> | - | - |
> | Base URL | The URL of the 8x8 Server. |
> | API Key | The header value required for authenticating API calls to the 8x8 system. |
> | 8x8-Tenant | The Tenant ID, the field is mandatory if a customer has multiple tenants in the organization. |

## How to Set Up

### Setup on the Third-Party Provider Side

> [accordion] Configure 8x8
>
> 1. Log in to the 8x8 Contact Center for admins.
> 2. On the **My Applications** page, select **Configuration Manager for Contact Center**.
> 3. In the left-side menu, click **Integration**, then go to the **Webhooks** tab.
> 4. On the **Webhooks List** tab, click **+ Add webhook**.
> 5. Fill in the following fields:
>    * **Name** — specify a unique name.
>    * **URL** — paste the URL in the following pattern: `https://endpoint-your-environment/handover/eightByEight`. For instance, in a Cognigy trial environment, the URL would be `https://endpoint-trial.cognigy.ai/handover/eightByEight`.
>    * **Chat API Version** — select **Chat Gateway v1.0**.
> 6. To check if the connection works, click **Test Connection** and save changes.
> 7. In the left-side menu, click **Queues/Skills**.
> 8. On the **Queue List** tab, create a queue with a chat type by clicking **+ Chat**.
> 9. Fill in the following fields:
>    * **Queue name** — specify a unique name.
>    * **Queue description** — specify a unique description for the queue to differentiate it from others.
>      Save changes.
> 10. On the **Members** tab, assign and enable human agents who will operate within your queue to assist end users. Save changes.
> 11. In the left-side menu, click **Channels**.
> 12. On the **Chat API** tab, click **+ New Channel**.
> 13. Fill in the following fields:
>     * **Name** — specify a unique name.
>     * **Description** — specify a description of your channel.
>     * **Webhook** — select the webhook that you recently created.
>     * **Queue** — select the queue that you recently created.
>       Save changes.

### Setup on the Cognigy Side

> [accordion] Configure 8x8 Endpoint
>
> 1. In the left-side menu of your Project, click **Deploy > Endpoints**.
> 2. On the **Endpoints** page, click **+ New Endpoint**.
> 3. In the **New Endpoint** section, do the following:
>    1. Select the **8x8** Endpoint type.
>    2. Add a unique name.
>    3. Select a relevant Flow from the list.
> 4. Click **Save**.
> 5. In the Endpoint, go to the **8x8 Setup** settings.
> 6. Specify a Base URL, API Key, and 8x8-Tenant that you received from the 8x8 server administrator.
> 7. Copy the URL from the **Endpoint URL** field.
> 8. *(Optional)* Activate the **Accept Conversation Active Event** setting. When activated, the setting allows the system to accept and process `CONVERSATION UPDATE` events with the state set as `ACTIVE`. These events will be sent to the Flow for further handling. This setting allows accessing the event payload via the [Input object](https://docs-classic.cognigy.com/ai/agents/test/interaction-panel/overview), which provides relevant information related to the ongoing conversation.
>    * If the toggle is activated, the end user doesn't have to send the first message. The bot will automatically start replying.
>    * If the toggle is not activated, the end user needs to engage in conversation with the bot first in order to receive a reply.
> 9. Click **Save**.
>
> To check the AI Agent's performance, go to the installation that your server administrator has deployed.

## More Information

* [8x8 handover provider](https://docs-classic.cognigy.com/ai/escalate/handover-reference/8x8.md)


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