> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Avaya CPaaS

![Avaya CPaaS Endpoint logo](https://mintcdn.com/cognigy-docs-legacy/RomCLoWcsmr9N2pz/_assets/ai/deploy/endpoint-reference/avaya-cpaas.png?fit=max\&auto=format\&n=RomCLoWcsmr9N2pz\&q=85\&s=44d6aa84ad423914e52eb19b5b00c728)

The Avaya CPaaS Endpoint enables you to connect your AI Agent to [Avaya CPaaS](https://www.avaya.com/).

## Prerequisites

* Access to the [Avaya CPaaS](https://accounts.avayacloud.com/).

## Generic Endpoint Settings

Learn about the generic Endpoint settings available on the following pages:

* [Endpoints Overview](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/overview)
* [NLU Connectors](https://docs-classic.cognigy.com/ai/platform-features/nlu/external/nlu-connectors/overview)
* [Data Protection & Analytics](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/data-protection-and-analytics.md)
* [Transformer Functions](https://docs-classic.cognigy.com/ai/for-developers/transformers/overview)

## Specific Endpoint Settings

In the Avaya CPaaS Endpoint, you can customize the setup of conversations with Avaya CPaaS.

> [accordion] Avaya Settings
>
> | Setting | Description |
> | - | - |
> | STT + TTS Language | The language that Avaya CPaaS should use to read out the outputs from the bot. |
> | Voice | The voice to use with Avaya CPaaS. |
> | Avaya CPaaS Token | An optional security token from Avaya CPaaS to validate that the request doesn't come from a third party. |

> [accordion] Gather Settings
>
> | Setting | Description |
> | - | - |
> | Action URL | The URL Avaya CPaaS will use to send the user inputs. Leave empty to send requests to the Avaya CPaaS Endpoint. |
> | Input Type | The types of input Avaya CPaaS should accept. Default is `digits + voice`. |
> | Hints | A list of words or phrases that Avaya CPaaS will listen for. Separate each item with a comma. |
> | Method | The HTTP request method used to contact the Action URL. The default value is `POST`. |
> | Timeout | Time in seconds the user has to answer before the call disconnects. The default value is `30`. Note that the timer starts as soon as the bot begins speaking. |
> | Finish On Key | The key the user should press to submit input via DTMF. |
> | Num digits | The maximum number of digits the user can enter. |

## How to Set Up

### Setup on the Cognigy Side

> [accordion] Create an Avaya CPaaS Endpoint
>
> 1. In the left-side menu of the Cognigy Project, go to **Deploy > Endpoints**.
> 2. On the **Endpoints** page, click **+ New Endpoint**.
> 3. In the **New Endpoint** section, do the following:
>    1. Select the **Avaya CPaaS** Endpoint type.
>    2. Add a unique name.
>    3. Select a relevant Flow from the list.
> 4. Copy the Endpoint URL for later use in the Avaya CPaaS phone number configuration.

### Setup on the Avaya CPaaS Side

> [accordion] Configure Avaya CPaaS
>
> To connect the Avaya CPaaS Endpoint in Cognigy to a phone number in Avaya CPaaS, enter the Endpoint URL in the Voice Request URL field within the Avaya CPaaS phone number configuration.

## More Information

* [All Endpoints](https://docs-classic.cognigy.com/ai/agents/deploy/endpoint-reference/overview)


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