> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NiCE CXone

[Updated in 4.82](https://docs-classic.cognigy.com/release-notes/4.82.md)

![NiCE CXone Endpoint logo](https://mintcdn.com/cognigy-docs-legacy/RomCLoWcsmr9N2pz/_assets/ai/deploy/endpoint-reference/nice.svg?fit=max\&auto=format\&n=RomCLoWcsmr9N2pz\&q=85\&s=fdc70bcacc383d47c481eb8af1465e1c)

![NiCE CXone Endpoint logo](https://mintcdn.com/cognigy-docs-legacy/RomCLoWcsmr9N2pz/_assets/ai/deploy/endpoint-reference/nice-dark.svg?fit=max\&auto=format\&n=RomCLoWcsmr9N2pz\&q=85\&s=286325de49b42f3b4592e3cfd0524070)

The NiCE CXone Endpoint enables you to connect your AI Agent to the [NiCE CXone](https://www.nice.com) platform.

## Prerequisites

* Registered an account on the [NiCE CXone](https://cxone.niceincontact.com/) platform.
* Gained access to the [Virtual Agent Hub](https://help.nice-incontact.com/content/aiassistantsandbots/virtualagenthub/virtualagenthub.htm) in NiCE CXone.
* Created a Cognigy Flow.

## Generic Endpoint Settings

Learn about the generic Endpoint settings available for this Endpoint on the following pages:

* [Endpoints Overview](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/overview)
* [Data Protection & Analytics](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/data-protection-and-analytics.md)
* [Transformer Functions](https://docs-classic.cognigy.com/ai/for-developers/transformers/overview)

## Specific Endpoint Settings

> [accordion] NiCE CXone Setup
>
> | Parameter | Description |
> | - | - |
> | Verify Token | A verification token for connecting the NiCE CXone Endpoint to the CXone Virtual Agent Hub. This token is generated on the Cognigy side and unique for each Endpoint. |

## How to Set Up

### Setup on the Cognigy Side

> [accordion] Configure a NiCE CXone Endpoint
>
> 1. Go to **Deploy > Endpoints**.
> 2. On the **Endpoints** page, click **+ New Endpoint**.
> 3. In the **New Endpoint** section, do the following:
>    1. Select the **NiCE CXone** Endpoint type.
>    2. Add a unique name.
>    3. Select a relevant Flow from the list. Save changes.
> 4. In the **Configuration Information** section, copy the Endpoint URL and save it for later use in NiCE CXone.
> 5. Activate the **Enable Endpoint** setting.
> 6. In the **NiCE CXone Setup** section, copy the token from the **Verify Token** field and save it for later use in NiCE CXone.

### Setup on the NiCE CXone Side

> [accordion] Create an App in NiCE CXone
>
> 1. Go to the [NiCE CXone](https://cxone.niceincontact.com/) platform.
> 2. In the upper-left corner, click the **Applications** app selector.
> 3. Go to **Others > Automation & AI**. A new window opens.
> 4. In the left-side **CXone Mpower Hubs** menu, select **Virtual Agent Hub**. The **Virtual Agents** panel appears. Click **Add Bot**.
> 5. At **Step 1: General Information**, do the following:
>    1. Enter a unique name in the **Virtual Agent (Bot) Name** field.
>    2. In the **Select Bot Provider** field, choose the **Cognigy Bot** card. If this card is not present, contact NICE support to activate this feature for your account.
> 6. At **Step 2: Configuration**, fill in the following fields:
>    * **URL** — enter the Endpoint URL that you saved and copied previously.
>    * **Verify Token** — enter the Verify Token that you saved and copied previously.
> 7. At **Step 3: Voice**, in the **Voice Integration Options** section, activate the **Text Only** option. With this option, you can only use chat AI Agents.
> 8. At **Step 4: Transcript**, leave the **Transcript** field with the **Nothing** value.
> 9. At **Step 5: Test + Add**, test the bot by sending a welcome message to the chat. If you receive a response from the Cognigy Agent, the connection is established correctly.
> 10. Click **Add** to complete the virtual agent configuration.
>
> For further integration,
> you will need [NiCE CXone Desktop Studio](https://help.nice-incontact.com/content/studio/fundamentals/fundamentals.htm) and the [channel](https://help.nice-incontact.com/content/acd/channels/acdchannels.htm?tocpath=ACD%7CACD%7CACD%20Channels%7C_____0)
> through which end users will communicate with the Cognigy Agent.
> This logic is configured on the NiCE CXone side.
>
> For more information, read the following articles in the NiCE CXone documentation:
>
> * [Cognigy in NiCE CXone](https://help.nicecxone.com/content/aiassistantsandbots/agentassisthub/cognigyagentassist/cognigyagentassist.htm?)
> * [Integrate Cognigy with NiCE CXone](https://help.nice-incontact.com/content/aiassistantsandbots/virtualagenthub/integratecognigy.htm?tocpath=Virtual%20Agent%20Hub%7CVirtual%20Agent%20Hub%7CVirtual%20Agent%20Integrations%7CCognigy%7C_____1)


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