> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Userlike

![Userlike Endpoint logo](https://mintcdn.com/cognigy-docs-legacy/RomCLoWcsmr9N2pz/_assets/ai/deploy/endpoint-reference/userlike.png?fit=max\&auto=format\&n=RomCLoWcsmr9N2pz\&q=85\&s=1309845af4521ea9e9fc16d39303916c)

The Userlike Endpoint enables you to connect your AI Agent to the [Userlike platform](https://www.8x8.com/).

## Prerequisites

* Access to [Userlike](https://www.userlike.com/).

## Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

* [Endpoints Overview](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/overview)
* [NLU Connectors](https://docs-classic.cognigy.com/ai/platform-features/nlu/external/nlu-connectors/overview)
* [Data Protection & Analytics](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/data-protection-and-analytics.md)
* [Real-Time Translation Settings](https://docs-classic.cognigy.com/ai/agents/deploy/endpoints/real-time-translation-settings.md)
* [Transformer Functions](https://docs-classic.cognigy.com/ai/for-developers/transformers/overview)

## Specific Endpoint Settings

> [accordion] Userlike Settings
>
> | **Parameter** | **Description** |
> | - | - |
> | API Version | Select the API version you want to use for the Userlike integration: **Live Chat** or **Unified Messaging**. |
> | Webhook URL | If you select **Unified Messaging**, specify the URL that Userlike calls to send events and messages. |
> | Security Token | If you select **Unified Messaging**, specify the token used to authenticate requests from Userlike to your webhook. |

## How to Set Up

### Setup on the Cognigy Side

> [accordion] Create a Userlike Endpoint
>
> 1. In the left-side menu of your Project, click **Deploy > Endpoints**.
> 2. On the **Endpoints** page, click **+ New Endpoint**.
> 3. In the **New Endpoint** section, do the following:
>    1. Select the **Userlike** Endpoint type.
>    2. Specify a unique name.
>    3. Select a Flow from the list and save changes.
> 4. Go to the **Configuration Information** section and copy the URL from the **Endpoint URL** field. Save changes.

### Setup on the Userlike Side

> [accordion] Create a Chatbot in Userlike
>
> 1. Log in to the Userlike Dashboard.
> 2. From the left-side menu, select **Settings > Chatbots**.
> 3. Click **+ Add** to create a new chatbot.
> 4. On the **New chatbot** page, configure the following settings:
>    * **Name** — enter the chatbot name.
>    * **Operator group** — select the group for the chatbot.
>    * **Bot behavior mode** — select **Human**.
>    * **Bot type** — select **API**.
> 5. Save your changes. When the chatbot appears in the **Chatbots** list, go to the **Actions** column, click the three-dot button, then select **Edit**.
> 6. In the **Webhook URL** field, paste the Endpoint URL from the Cognigy Userlike Endpoint.
> 7. If you selected the **Unified Messaging API** in the Cognigy Userlike Endpoint, copy the following fields:
>    * **API URL** — copy and paste this URL into the **Webhook URL** field in the Cognigy Endpoint.
>    * **API security token** — copy and paste this token into the **Security Token** field in the Cognigy Endpoint.
> 8. Save your changes. Go to **Settings > Channels**. Select **Website**, then click **+ Add widget**. Copy the code from the **Your Userlike Widget** field and click **Configure widget**.
> 9. When the widget appears in the **Widgets** list, go to the **Actions** column, click the three-dot button, then select **Edit**.
> 10. In the **Messenger URL**, enter the URL where you want to display your widget. Open your website to see the widget and test the workflow.

## More Information

* [Help Center: Userlike Deployment](https://support.cognigy.com/hc/en-us/articles/360016310079)


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