> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Content Conversion

Cognigy provides a wide range of Endpoints and components, such as the Interaction Panel, xApp: Show Adaptive Card Node, and Live Agent, for its conversational AI platform. However, not all of these Endpoints and components can correctly convert your content to the intended output type.

If the Endpoint or component doesn't support the selected output type, Cognigy falls back to text as a default output.

The following table shows the [output types](https://docs-classic.cognigy.com/ai/agents/develop/node-reference/basic/say.md) that Cognigy can provide for each Endpoint or component with these notations:

* ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) — supports and converts the output type.
* ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) — doesn't support the output type and falls back to plain text.
* N/A — the output type isn't applicable for the Endpoint or component.

| Component, Endpoint | Text | Text with Quick Replies | Gallery | Text with Buttons | List | Audio | Image | Video | JSON/XML | Adaptive Card (including supported versions) |
| - | - | - | - | - | - | - | - | - | - | - |
| **Components** | | | | | | | | | | |
| Demo Webchat | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.5 |
| Simulator | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.5 |
| Interaction Panel | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.2 |
| Live Agent | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.5 |
| Live Agent (LA) Agent Copilot | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.5 |
| Webchat Adaptive Card plugin | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.2 |
| Copilot: Adaptive Card Tile | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.6 |
| **Endpoints** | | | | | | | | | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.5 |
| Webchat | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | 1.5 |
| Voice Gateway | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| WhatsApp | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| 8x8 | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | 1.3<sup>[1](#footnote1)</sup> |
| Alexa (deprecated) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Avaya CPaaS | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | XML | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Facebook (Meta) Messenger | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Azure Bot Services | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | 1.5<sup>[1](#footnote1)</sup> |
| Line | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Microsoft Teams | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | 1.5<sup>[1](#footnote1)</sup> |
| RingCentral Engage | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Slack | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Sunshine Conversations | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Twilio | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | TwiML | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Twilio SMS | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | TwiML | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Userlike | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| AudioCodes | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Genesys | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| Bandwidth | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |
| NiCE CXone | ![supported](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/check-circle.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=f2212784851aa2c2361047efcefef14d) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) | JSON | ![not supported](https://mintcdn.com/cognigy-docs-legacy/hYULKvPCfaPy5qMH/_assets/icons/x-mark.svg?fit=max\&auto=format\&n=hYULKvPCfaPy5qMH\&q=85\&s=ef5d93dec337783ef5b4428eb2a6a109) |

<sup id="footnote1">1</sup>: For third-party Endpoints supporting Adaptive Cards, the current version may differ from what is indicated in the table. We recommend verifying the latest Adaptive Card version with your provider or contacting their support service for information on supported versions.


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