> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Copilot: Sentiment Tile

> Use the Copilot Sentiment Tile Node to analyze customer sentiment in real time.

[Updated in 4.60](https://docs-classic.cognigy.com/release-notes/4.60.md)

![Copilot Sentiment Tile Node configuration panel](https://mintcdn.com/cognigy-docs-legacy/RomCLoWcsmr9N2pz/_assets/ai/develop/node-reference/agent-copilot/sentiment-tile.png?fit=max\&auto=format\&n=RomCLoWcsmr9N2pz\&q=85\&s=580807d4ac1d7ffbdead451d768758aa)

## Description

This Node performs sentiment analysis on the most recent input and provides insights into the emotional tone (positive, negative, or neutral) of the last user inputs. This real-time analysis offers immediate feedback to human agents regarding the emotional tone of the customer within the Agent Copilot workspace. For instance, if the sentiment becomes negative during a conversation, the system can promptly alert the human agent to take appropriate action.

## Prerequisites

* Add a [compatible LLM](https://docs-classic.cognigy.com/ai/agents/develop/gen-ai-and-llms/model-support-by-feature.md) and select the LLM in the [Generative AI settings](https://docs-classic.cognigy.com/ai/agents/develop/gen-ai-and-llms/generative-ai.md).

## Parameters

| Parameter | Type | Description |
| - | - | - |
| Tile ID | CognigyScript | The ID that you created in the Agent Copilot configuration. |
| Sentiment Analysis Input | Select | The number of user inputs that should be analyzed by a model. You can choose whether you want to analyze the last input or the last 10 inputs. |

## Use Case

The Copilot: Sentiment Tile Node allows you to analyze a larger part of the conversation, extending beyond the user's latest message. This Node helps provide a more objective conversation assessment and empowers the management of the customer's overall impression.

![Sentiment Tile widget showing emotional tone analysis in Agent Copilot](https://mintcdn.com/cognigy-docs-legacy/RomCLoWcsmr9N2pz/_assets/ai/develop/node-reference/agent-copilot/sentiment-tile-example.png?fit=max\&auto=format\&n=RomCLoWcsmr9N2pz\&q=85\&s=fec595b9eaaec2848e7e8ca94f85cbc4)

## More Information

* [Copilot: Transcript Tile](https://docs-classic.cognigy.com/ai/agents/develop/node-reference/agent-copilot/transcript-tile.md)
* [Copilot: Next Action Tile](https://docs-classic.cognigy.com/ai/agents/develop/node-reference/agent-copilot/next-action-tile.md)
* [Copilot: Identity Tile](https://docs-classic.cognigy.com/ai/agents/develop/node-reference/agent-copilot/identity-tile.md)
* [Agent Copilot Nodes](https://docs-classic.cognigy.com/ai/agents/develop/node-reference/agent-copilot/overview)
* [Agent Copilot](https://docs-classic.cognigy.com/agent-copilot/overview.md)


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