> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with AI Agents

> Follow this step-by-step guide to create your first AI Agent with persona, tools, and knowledge in Cognigy.

![Build your AI Agent workforce with Cognigy](https://mintcdn.com/cognigy-docs-legacy/RrffkPkSwK6hoOoG/_assets/ai/overview/build-your-ai-agent-workforce.png?fit=max\&auto=format\&n=RrffkPkSwK6hoOoG\&q=85\&s=609d492fb262ade44ca480ecdf32cfd2)

## What are Agentic AI Agents?

An [Agentic AI Agent](https://docs-classic.cognigy.com/ai/agents/overview.md) is advanced conversational intelligence powered by a Large Language Model
(LLM),
designed to operate autonomously while adapting dynamically in real time to context, persona, and instructions.
Unlike traditional intent- or rule-based systems,
these AI Agents go beyond scripted responses — demonstrating flexibility,
problem-solving capabilities, and proactive decision-making.

In this guide, you will create a Logistics AI Agent to answer general questions and assist with parcel inquiries.

**1. Set Up Prerequisites**

Configure the necessary LLMs for language and embeddings, for example, OpenAI GPT-4o and ada-002, to enable your AI Agent.

**2. Create Your AI Agent Persona**

Go to **Build > AI Agents**, set the name, for example, `Peter Parcel`, description, avatar, and speaking style. Optionally, assign knowledge and configure security. Click **Create** to test.

<video autoPlay loop controls playsInline title="Creating a new AI Agent persona in Cognigy" aria-label="The video shows a step-by-step configuration of an AI Agent persona." src="https://docscognigyassets.blob.core.windows.net/assets/create-new-ai-agent.mov" />

**3. Assign a Job**

On the **Jobs** tab, define the job title, for example, `Delivery Manager`, description, and instructions.

![AI Agent job configuration with title, description, and instructions](https://mintcdn.com/cognigy-docs-legacy/RrffkPkSwK6hoOoG/_assets/ai/overview/ai-agent-job-configuration.webp?fit=max\&auto=format\&n=RrffkPkSwK6hoOoG\&q=85\&s=1b37c1bc0b32b6d2421acbf4ff95ec15)

**4. Enhance with Knowledge**

Upload documents in Knowledge AI, then assign the knowledge to your AI Agent in its configuration to improve company-specific responses.

**5. Add Tools**

In the **Tools** section, click **Add Tool > Regular Tool**. Set Tool ID (for example, `track_parcel`) and parameters (for example, `tracking_code`).

![AI Agent tool configuration with Tool ID and parameters](https://mintcdn.com/cognigy-docs-legacy/RrffkPkSwK6hoOoG/_assets/ai/overview/ai-agent-tool-action.webp?fit=max\&auto=format\&n=RrffkPkSwK6hoOoG\&q=85\&s=a85fe90f65e3f040842c55e70961833c)

**6. Configure Memory**

Configure memory settings to personalize interactions and retain user details.
To configure short-term memory, in the **Memory Handling** section, set **Long-Term Memory Injection** to **Inject full Contact Profile**.

![AI Agent memory handling settings with long-term memory injection](https://mintcdn.com/cognigy-docs-legacy/RrffkPkSwK6hoOoG/_assets/ai/overview/ai-agent-memory.webp?fit=max\&auto=format\&n=RrffkPkSwK6hoOoG\&q=85\&s=f327bda77fe20a4842aa995eb07debc3)

**7. Enable Image Recognition**

In the **Image Handling** section, activate **Process Images**. Enable **Attachment Upload** in the Webchat v3 Endpoint settings. Ensure a storage provider like AWS or Azure is set.

**8. Explore the Flow**

Open **Advanced Editor** to view and edit all Nodes controlling AI Agent responses.

![Flow editor showing Nodes that control AI Agent responses](https://mintcdn.com/cognigy-docs-legacy/RrffkPkSwK6hoOoG/_assets/ai/overview/flow-editor.webp?fit=max\&auto=format\&n=RrffkPkSwK6hoOoG\&q=85\&s=e96a67363f998bf217daf84dec9bc097)

**9. Deploy Your AI Agent**

[Cognigy Endpoints](https://docs-classic.cognigy.com/ai/agents/deploy/endpoint-reference/overview) allow AI Agents to interact with external users via chat and voice channels.

Deploy an AI Agent via Webchat:

1. Go to **Deploy > Endpoints**.
2. Add a new Endpoint and link it to the Flow.
3. Click **Open Demo Webchat** to test the AI Agent.

## What's Next?

1. Try [creating AI Agents tailored to your business needs](https://docs-classic.cognigy.com/ai/agents/develop/manage-ai-agents.md#create-from-scratch) or [hire one from the Job Market](https://docs-classic.cognigy.com/ai/agents/develop/manage-ai-agents.md#hire-from-the-job-market).
2. [Add the AI Agent to your Flow](https://docs-classic.cognigy.com/ai/agents/develop/projects-and-flows/overview) and [create a set of tools](https://docs-classic.cognigy.com/ai/agents/develop/node-reference/ai/ai-agent.md) for your AI Agent to operate.
3. For a deeper dive into Agentic AI, visit the [Cognigy Help Center](https://support.cognigy.com/hc/en-us/articles/17346581840796-Getting-Started-with-AI-Agents).


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