> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NiCE CXone

> Integration with NiCE CXone for handover of conversations to human agents in a contact center.

The NiCE CXone handover providers connect Cognigy with [NiCE CXone](https://www.nice.com/), enabling end users to reach human agents in a NiCE CXone contact center.

Cognigy supports two NiCE CXone handover providers depending on your installation's integration with NiCE CXone at the platform level. Only one option is available at a time: either **NiCE CXone (Integrated)** or **NiCE CXone (Non-Integrated)**. Follow the setup instructions for the relevant provider:

> [card] [NiCE CXone (Integrated)](https://docs-classic.cognigy.com/ai/escalate/handover-reference/nice-cxone/nice-cxone-integrated.md)
>
> For Cognigy installations with platform-level integration with NiCE CXone.
>
> * No additional credentials required.
> * A NiCE CXone channel is created automatically through the platform-level integration.

> [card] [NiCE CXone (Non-Integrated)](https://docs-classic.cognigy.com/ai/escalate/handover-reference/nice-cxone/nice-cxone-non-integrated.md)
>
> For Cognigy installations without platform-level integration with NiCE CXone.
>
> * Requires Tenant ID, Business Unit ID, and API credentials from NiCE CXone.
> * A BYOC (Bring Your Own Channel) channel is created in NiCE CXone.


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