> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Connect AI Agents to contact centers using Cognigy handover providers.

*Handover Providers* connect AI Agents to contact centers, enabling seamless handoffs from automated conversations to human agents.

Select the connector for the contact center your human agents use.

> [card] [NiCE CXone](https://docs-classic.cognigy.com/ai/escalate/handover-reference/nice-cxone/overview)
>
> Integration with NiCE CXone for environments integrated at the platform level or without platform-level integration.

> [card] [Cognigy Live Agent](https://docs-classic.cognigy.com/ai/escalate/handover-reference/live-agent.md)
>
> Integration with the Cognigy-native contact center for handover of chat conversations.

> [card] [Genesys Cloud Open Messaging](https://docs-classic.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging)
>
> Integration with Genesys Cloud Open Messaging.

> [card] [Salesforce Enhanced Chat](https://docs-classic.cognigy.com/ai/escalate/handover-reference/salesforce-enhanced-chat.md)
>
> Integration with Salesforce Enhanced Chat.

> [card] [RingCentral Engage](https://docs-classic.cognigy.com/ai/escalate/handover-reference/ring-central-engage.md)
>
> Integration with RingCentral Engage.

> [card] [8x8](https://docs-classic.cognigy.com/ai/escalate/handover-reference/8x8.md)
>
> Integration with the 8x8 platform.

> [card] [storm](https://docs-classic.cognigy.com/ai/escalate/handover-reference/storm.md)
>
> Integration with storm, the contact center platform from Content Guru.

> [card] [Chatwoot](https://docs-classic.cognigy.com/ai/escalate/handover-reference/chatwoot.md)
>
> Integration with the Chatwoot platform.

> [card] [Genesys Cloud Guest Chat](https://docs-classic.cognigy.com/ai/escalate/handover-reference/genesys-cloud-guest-chat.md)
>
> Integration with Genesys Cloud for guest chat functionality.

> [card] [Salesforce Service Cloud](https://docs-classic.cognigy.com/ai/escalate/handover-reference/salesforce.md)
>
> Integration with Salesforce Service Cloud.


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