> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# storm

[Updated in 2025.24](https://docs-classic.cognigy.com/release-notes/2025.24.md)

![storm handover provider logo](https://mintcdn.com/cognigy-docs-legacy/RrffkPkSwK6hoOoG/_assets/ai/escalate/handover-reference/storm.svg?fit=max\&auto=format\&n=RrffkPkSwK6hoOoG\&q=85\&s=1c8cb127ffb4c2a15f08cd543383f71d)

## Description

The storm handover provider bridges Cognigy and [storm](https://www.contentguru.com/en-gb/products/storm-cx/omni-channel-customer-engagement/omni-channel-agent-desktop/), the contact center platform from Content Guru, enabling end users to connect with human agents working in a contact center that uses storm.

## Prerequisites

* Access to [storm DTA](https://www.timeforstorm.eu/dta).

## Configuration on the Cognigy Side

> [accordion] 1. Create a Handover Provider
>
> To link your Cognigy Endpoint to storm:
>
> 1. Go to **Deploy > Handover Providers**.
>
> 2. Click **+ New Handover Provider** and select **storm®** as the handover provider.
>
> 3. Configure the following fields:
>    * **Base API URL** — the URL of your configured service in storm.
>    * **Storm Authentication** — select a storm connection from the list. Alternatively, click ![add storm connection](https://mintcdn.com/cognigy-docs-legacy/eGdkyf6N-EPpPKZA/_assets/icons/black-and-white/plus-sign.svg?fit=max\&auto=format\&n=eGdkyf6N-EPpPKZA\&q=85\&s=6c618ceec3b83f76b1793e171bd4e8a2) next to the field to add a storm connection. Fill in the following fields:
>
>      | **Field** | **Description** |
>      | - | - |
>      | Connection name | Enter a unique name for your connection. |
>      | API Secret | Enter the API secret for your Content Guru service. |
>      | API Key | Enter the API key for your Content Guru service. |
>
> 4. Click **Save** to store the configuration.

> [accordion] 2. Add a Handover to Human Agent Node
>
> To add a Handover to Human Agent Node, follow these steps:
>
> 1. In the Flow editor, add a **Handover to Human Agent** Node.
> 2. Open the Node editor and select the storm handover provider from the **Handover Provider** list. Save changes.

## Configuration on the Handover Provider Side

Contact your Content Guru representative to finalize the integration between Cognigy and storm.

## More Information

* [All Handover Providers](https://docs-classic.cognigy.com/ai/escalate/handover-reference/overview)
* [Handovers](https://docs-classic.cognigy.com/ai/escalate/handovers.md)


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