> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> View system-wide performance, error rates, and health status for all Cognigy components in the Ops Center Overview dashboard with key indicators.

The Overview dashboard provides a comprehensive view of system-wide performance, error rates, and health status across key components in the Cognigy platform.

![Ops Center Overview dashboard showing system-wide performance and health status](https://mintcdn.com/cognigy-docs-legacy/B7GT1Ydtzyy7wRDu/_assets/ops-center/overview.webp?fit=max\&auto=format\&n=B7GT1Ydtzyy7wRDu\&q=85\&s=08ec12274236bb9ecbe811f50740e591)

View the following visualizations:

* [Indicators](#indicators)
* [Line Chart](#line-chart)
* [Panel](#panel)

## Indicators

### Active Alerts

The total number of alerts received across your organization.

### Errors

The total number of errors received across your organization.

## Line Chart

### Messages

The total number of user inputs processed per minute. This metric helps track the overall system load.

## Panel

### Voice Gateway

> [!NOTE]
>
> Voice Gateway metrics are under development and will be available in future releases.

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| - | - | - |
| SIP Trunk Connectivity | - | - |
| STT (Speech-to-Text) | - | - |
| TTS (Text-to-Speech) | - | - |

### Endpoints

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| - | - | - |
| Transformer | The number of errors thrown by the Endpoint Transformers is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown by the Endpoint Transformers increases by more than 10% in 5 minutes and exceeds 20 errors. |
| Real-Time Translation | The number of real-time translation errors is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of real-time translation errors increases by more than 10% in 5 minutes and exceeds 20 errors. |

### Flows

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| - | - | - |
| Outbound HTTP Requests | The number of errors from Outbound HTTP Request Node execution is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors from Outbound HTTP Request Node execution increases by more than 10% in 5 minutes and exceeds 20 errors. |
| NLU | The number of NLU processing errors is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of NLU processing errors increases by more than 10% in 5 minutes and exceeds 20 errors. |
| LLMs | The number of errors thrown during Large Language Model (LLM) prompt execution is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown during Large Language Model (LLM) prompt execution increases by more than 10% in 5 minutes and exceeds 20 errors. |
| Knowledge AI | The number of errors thrown by the knowledge search operations is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of errors thrown by knowledge search operations increases by more than 10% in 5 minutes and exceeds 20 errors. |

### Handover Providers

| **Subcomponent / Alert Status** | **🟢 Inactive** | **🔴 Active** |
| - | - | - |
| Live Agent | The number of requests to Cognigy Live Agent is less than 10% over 5 minutes, or the absolute count is less than 20. | The number of requests to Cognigy Live Agent increases by more than 10% in 5 minutes and exceeds 20 errors. |

## More Information

* [Alerts](https://docs-classic.cognigy.com/ops-center/monitor/alerts.md)
* [Errors](https://docs-classic.cognigy.com/ops-center/monitor/errors.md)


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