> ## Documentation Index > Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt > Use this file to discover all available pages before exploring further. # 2025.10 > [!NOTE] > > We are excited to announce a change in our software versioning system! > This new system will make it easier for you to track releases by showing both their order and year, providing clearer insight into our updates and patches. > Moving forward, we will use a new format: `YEAR.MINOR_RELEASE.PATCH_LEVEL`, where: > > * `YEAR` is the year of the release, for example, `2025`. > * `MINOR_RELEASE` is the Nth minor release of the year, for example, the 10th minor release in 2025 is `10`. > * `PATCH` is the Nth patch for a minor release, for example, the 1st patch for the 10th minor release is `1`. If no patches are released, the number is `0`. > [!WARNING] > > As of April 2025, the AudioCodes Endpoint is deprecated. The full removal is planned for Q2 2026. Migrate to the [Voice Gateway Endpoint](https://docs-classic.cognigy.com/ai/agents/deploy/endpoint-reference/voice-gateway.md) before the removal date. > > Refer to the list of all upcoming removals on the [Deprecations and Removals](https://docs-classic.cognigy.com/release-notes/deprecations-and-removals.md) page. > [!TIP] > > Help us improve our product documentation on `docs.cognigy.com` by sharing your thoughts in a [quick survey](https://forms.office.com/e/xnqneVasp2). Your feedback shapes the future of our content! ## 2025.10.2 ### Cognigy **Released** May 21, 2025 #### Bug Fixes * Fixed the issue where the `baseUrl` validation failed for Salesforce MIAW, preventing the handover process from completing successfully ## 2025.10.1 ### Cognigy **Released** May 19, 2025 #### Improvements * Increased the default timeout to prevent queue transfers from triggering the end of [Genesys Cloud Open Messaging handovers](https://docs-classic.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging) from 2.5 to 10 seconds. Ending a chat before this timeout prevents the handover from ending. You can change the timeout with the newly introduced `GENESYS_OM_HANDOVER_ACW_AFTER_TRANSFER_TIMEOUT_IN_MS` environment variable in `values.yaml`. This timeout is useful when multiple after-call work events are sent through the event bridge and cause handovers to end during queue transfers #### Bug Fixes * Fixed the issue where [Salesforce handovers](https://docs-classic.cognigy.com/ai/escalate/handover-reference/salesforce.md) failed because the Salesforce API responses didn't return the affinity tokens required to create a new conversation ### Cognigy Voice Gateway **Released** May 26, 2025 #### Bug Fixes * Fixed the issue where users couldn't add phone numbers on the Phone numbers page in the Voice Gateway Self-Service Portal ### Cognigy Live Agent **Released** June 2, 2025 #### Bug Fixes * Fixed the issue where editing custom fields in the Contact Profile details caused an error * Fixed the issue where editing the default fields in the Contact Profile details caused an error ## 2025.10.0 ### Cognigy **Released** May 13, 2025 #### Improvements * Added the [Identity Token for Authenticated Users](https://docs-classic.cognigy.com/ai/escalate/handover-reference/salesforce-enhanced-chat.md) setting to include the customer identity token for Salesforce MIAW in the Handover to Agent Node. This setting enables user verification via the customer's identity provider (IdP) in Salesforce * Improved the functionality of the Salesforce MIAW handover provider by preventing infinite loops when a handover expires without the human agent manually ending it. This improvement ensures that the system will no longer get stuck in a loop if the handover session ends due to timeout or other issues, providing a more reliable user experience * Improved the behavior of the [Send Transcript as first message](https://docs-classic.cognigy.com/ai/escalate/handover-reference/salesforce-enhanced-chat.md) setting in the Salesforce MIAW handover provider by splitting the transcript into multiple messages when it exceeds the accepted message character limit * Added email notifications to alert users whenever they change their password, ensuring they are promptly informed of security-related changes * Removed the [100 MB Snapshot download limit](https://docs-classic.cognigy.com/ai/for-developers/developers/api-and-cli.md) in the Cognigy CLI #### Bug Fixes * Fixed the issue where a Go To Node showed unsaved changes after its target Node was deleted * Fixed the issue where logs sorted by `_id` appeared out of chronological order * Fixed the issue where Datepicker label translations in the Question Node didn't work correctly * Fixed the issue where a handover wasn't canceled when triggered by an Intent * Fixed the issue where no indication was displayed when the Flow failed due to a deleted Node ### Cognigy Voice Gateway **Released** May 13, 2025 #### Improvements * Added the capability to send a `gather` verb with nested text for a Question Node, reducing latency in recognition. This improvement enables faster processing, particularly when users provide quick responses. For example, when a `Yes/No` question is asked, Voice Gateway can now process a quick `yes` or `no` response more efficiently. Without this improvement, the delay in recognition could cause issues with fast replies. To enable this capability, set `FEATURE_ENDPOINT_VG_GATHER_NESTED: "true"` in the Cognigy `values.yaml` file #### Bug Fixes * Fixed the issue in `api-server` where emojis weren't supported in the application name in the Voice Gateway Self-Service Portal * Fixed the issue in `feature-server` where the `bargein` parameter was disabled when a new `gather` verb was sent. Additionally, fixed the `bargein` behavior for the `dial` or `sip:refer` verbs to prevent call hang-ups and other unexpected issues * Fixed the issue in the Voice Gateway Self-Service Portal where the wrong carrier was shown when the user opened the Edit Phone Number page * Fixed the issue in `feature-server` where using non-streaming TTS with Microsoft resulted in an error. This issue occurred during the TTS process when Microsoft was selected as the provider, causing disruptions in the expected behavior ### Cognigy Webchat **Released** May 13, 2025 #### Improvements * Updated the Webchat v3 widget's [Close and Minimize](https://docs-classic.cognigy.com/webchat/v3/features.md#controlling-the-chat-window) buttons to trigger the `webchat/minimize` and `webchat/close` events * Updated Webchat v3 to [v3.20.0](https://github.com/Cognigy/Webchat/releases/tag/v3.20.0) ### Cognigy Live Agent **Released** May 13, 2025 #### Improvements * Renamed Channel Name to Inbox Name at the [Create Inbox step](https://docs-classic.cognigy.com/live-agent/settings/inboxes.md) in Settings > Inboxes * Removed deprecated Webhooks and Integrations from the Live Agent API documentation #### Bug Fixes * Fixed the issue where saved filters in the Cognigy Channel Type list, for example, WhatsApp, incorrectly showed conversations from other channels, for example, Webchat ### Cognigy Insights **Released** May 13, 2025 #### Improvements * Added the infinite loader to the Contains Steps, Starting Step, Endpoints, Snapshots, Tasks, and Goals filters * Added the search functionality to filter steps by label in the Insights API #### Bug Fixes * Fixed the issue where the Contains Step filter in the Transcript Explorer didn't work properly ### Infrastructure #### Cognigy Voice Gateway * Introduced a new feature flag in Cognigy: `FEATURE_ENDPOINT_VG_GATHER_NESTED: "true"`. This flag determines whether a question is sent as a `gather` verb with a nested `say` verb, or as separate `say` and `gather` verbs. The default value is `false` #### Version Compatibility Matrix The version compatibility matrix was updated for the following Cognigy products: * [Cognigy, Insights, and AI Copilot](https://docs-classic.cognigy.com/ai/administer/installation/version-compatibility-matrix) * [Cognigy Live Agent](https://docs-classic.cognigy.com/live-agent/installation/deployment/version-compatibility-matrix) * [Cognigy Voice Gateway](https://docs-classic.cognigy.com/voice-gateway/installation/version-compatibility-matrix) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.