> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Migrate from the Self-Service Portal to new NiCE Cognigy

> Migrate from the Self-Service Portal in NiCE Cognigy Classic to the new NiCE Cognigy platform. Find where Carriers, Phone Numbers, Speech, and other portal settings moved under AI & Voice Providers.

The Voice Gateway Self-Service Portal is part of NiCE Cognigy Classic only.
If you move to the new NiCE Cognigy platform, you no longer use the portal.
In the new platform, you manage your voice configuration in your Project under **Manage > AI & Voice Providers**.

This page helps you migrate your voice configuration from the portal to NiCE Cognigy.
The table shows where each portal page moved.

> [!NOTE]
>
> Cognigy doesn't copy passwords, API keys, or other secrets between systems.
> Have the credentials ready when you recreate a speech provider, carrier, or recording bucket.

## Where to Find Your Settings in NiCE Cognigy

| Self-Service Portal | Cognigy |
| - | - |
| **Carriers** | **Manage > AI & Voice Providers > Telephony > Carriers** |
| **Phone Numbers** | **Manage > AI & Voice Providers > Telephony > Phone numbers**. To route a number to an agent, also assign it in the Endpoint under **Setup > Number configuration**. |
| **Outbound Call Routing** | Not supported. |
| **Audio Connectors** | Not supported. |
| **Speech** | **Manage > AI & Voice Providers > Speech Providers** |
| **Applications** | The [Voice Gateway Endpoint](https://docs-classic.cognigy.com/ai/agents/deploy/endpoint-reference/voice-gateway.md). It holds the target, the speech providers, and the assigned phone numbers. You don't enter webhook URLs. |
| Call recording (Account and Application settings) | Add a bucket in **Manage > AI & Voice Providers > Telephony > Recordings**, then select it in the Endpoint under **Advanced**. The **Recordings** tab appears only if call recording is activated. |
| **Users** and **Accounts** | Cognigy Projects and Project members. There are no separate portal accounts or user scopes. |
| **Accounts** > **Default carrier for Click To Call calls** (used for Dial transfers) | **Manage > AI & Voice Providers > Telephony > Carriers**. Open the carrier's row menu and click **Use for Click To Call**. Cognigy uses this carrier only for Dial transfers in Click To Call. |
| **Recent Calls** and **Alerts** | Not supported. |
| Call concurrency limits per organization or Project | Partially supported. |
| Changing the media path during a live call | Partially supported. |
| SIP REGISTER | The old and new SIP registration processes can't run at the same time, so a migration needs a plan. |
| Private networking | Supported. |

## What Is Different

* **Scope.** Resources belong to a Project. To share carriers, speech providers, or outbound routes across Projects, an organization admin creates them in the Admin Center under **Resources**. The admin then assigns them to Projects. In a Project, they appear with a **Global** badge and are read-only.
* **Session Initiation Protocol (SIP) registration.** Registration is a setting of the carrier: turn on **Register with this carrier**. Open **Register history** in the carrier to see attempts from the last 3 days.
* **Speech provider labels.** The label of a portal speech provider is the **Name** of the provider in Cognigy.
* **Phone numbers.** You create a phone number once and then assign it to an Endpoint.
* **Test calls.** Use the **Test call** tab of a carrier to check it.

## Set Up Your Configuration

To recreate your configuration, follow these steps in order:

1. Add [speech providers](https://docs-classic.cognigy.com/voice-gateway/webapp/speech-services.md).
2. Add [carriers](https://docs-classic.cognigy.com/voice-gateway/webapp/carriers.md).
3. Add [phone numbers](https://docs-classic.cognigy.com/voice-gateway/webapp/phone-numbers.md).
4. Create the [Voice Gateway Endpoint](https://docs-classic.cognigy.com/ai/agents/deploy/endpoint-reference/voice-gateway.md), select the target and speech providers, and assign the phone numbers.

## More Information

* [Voice Gateway Self-Service Portal](https://docs-classic.cognigy.com/voice-gateway/webapp/overview)
* [Voice Gateway Endpoint](https://docs-classic.cognigy.com/ai/agents/deploy/endpoint-reference/voice-gateway.md)
* [Click To Call](https://docs-classic.cognigy.com/click-to-call/overview.md)


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