> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alerts

> Monitor Voice Gateway alerts for account configuration errors, such as expired TTS/STT credentials and webhook failures.

*Alerts* are created when errors happen in your account configuration. For example, your credentials from the speech provider need to be updated.

To view alerts, select **Alerts** in the left-side menu of the Voice Gateway Self-Service Portal.

Note that you can only filter by a maximum of the last 7 days.

![Voice Gateway alerts page showing account configuration error notifications](https://mintcdn.com/cognigy-docs-legacy/B7GT1Ydtzyy7wRDu/_assets/voice-gateway/VG-webapp-alerts.png?fit=max\&auto=format\&n=B7GT1Ydtzyy7wRDu\&q=85\&s=c6df5745a6999060fa9f63da49db3f92)

## Alert Types

The following types of alerts can appear on the Alerts page.

| Alert Type | Alert Message | What to do? |
| - | - | - |
| Webhook status failure | `${url} returned ${status}` | Check why your webhook is unreachable. |
| Webhook connection failure | `failed to connect to ${url}` | Check why your webhook is unreachable and why the connection could be broken. |
| Webhook authentication failure | `authentication failure: ${url}` | Check why your webhook could not authenticate. |
| Webhook URL not found | `webhook url not found: ${url}` | Check if your webhook URL is still valid and exists. |
| Invalid app payload | `${url} return invalid app payload` | Check the payload that was sent to the Voice Gateway. Look for any abnormal payloads, and check Cognigy AI logs for validation or other errors. |
| TTS not provisioned | `text to speech credentials for ${vendor} have not been provisioned` | Check if the correct credentials are selected in the application. Ensure you review the selected label. |
| STT not provisioned | `speech to text credentials for ${vendor} have not been provisioned` | Check if the correct credentials are selected in the application. Ensure you review the selected label. |
| TTS failure | `text to speech request to ${vendor} failed; please check your speech credentials` | Check if your credentials are still valid, and if there are any request limits that have been reached. |
| STT failure | `speech to text request to ${vendor} failed; please check your speech credentials` | Check if your credentials are still valid, and if there are any request limits that have been reached. |
| Carrier not provisioned | `outbound call failure: no carriers have been provisioned` | Check if your phone number has a carrier attached, and ensure that your Outbound Call Routing rules have the carrier correctly provided. |
| Account call limit reached | `you have exceeded your account call limit of ${count}` | Check with your Customer Success Manager (CSM) or Support about the limitations of your contract. |


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