> ## Documentation Index
> Fetch the complete documentation index at: https://docs-classic.cognigy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice Gateway Self-Service Portal

> A web interface for managing accounts, applications, phone numbers, and call configuration settings.

The Cognigy Voice Gateway Self-Service Portal is a web-based interface that allows users to manage their accounts, settings, and preferences for Cognigy Voice Gateway.

The Web App has the following settings:

* [Users](https://docs-classic.cognigy.com/voice-gateway/webapp/users.md)
* [Accounts](https://docs-classic.cognigy.com/voice-gateway/webapp/accounts.md)
* [Applications](https://docs-classic.cognigy.com/voice-gateway/webapp/applications.md)
* [Recent Calls](https://docs-classic.cognigy.com/voice-gateway/webapp/recent-calls.md)
* [Alerts](https://docs-classic.cognigy.com/voice-gateway/webapp/alerts.md)
* [Carriers](https://docs-classic.cognigy.com/voice-gateway/webapp/carriers.md)
* [Speech](https://docs-classic.cognigy.com/voice-gateway/webapp/speech-services.md)
* [Phone Numbers](https://docs-classic.cognigy.com/voice-gateway/webapp/phone-numbers.md)
* [Outbound Call Routing](https://docs-classic.cognigy.com/voice-gateway/webapp/outbound-call-routing.md)
* [Audio Connectors](https://docs-classic.cognigy.com/voice-gateway/genesys-audio-connector.md)

## How to start

If you use the Cognigy Voice Gateway Self-Service Portal for the first time, ensure that you have completed the steps in the [Getting Started guide](https://docs-classic.cognigy.com/voice-gateway/getting-started.md). Once you have completed the guide, proceed with the following steps:

1. Identify the [user scope](https://docs-classic.cognigy.com/voice-gateway/webapp/users.md) you have or add a new user. The operations that you can perform in Voice Gateway are based on your user scope, such as Admin, Service Provider, or Account.
2. Create an [account](https://docs-classic.cognigy.com/voice-gateway/webapp/accounts.md) or use an existing one.
3. Create an [application](https://docs-classic.cognigy.com/voice-gateway/webapp/applications.md) or use an existing one.
4. Add a [new carrier](https://docs-classic.cognigy.com/voice-gateway/webapp/carriers.md) or use an existing one.
5. Add a [phone number](https://docs-classic.cognigy.com/voice-gateway/webapp/phone-numbers.md) or use an existing one.
6. Add [speech provider credentials](https://docs-classic.cognigy.com/voice-gateway/webapp/speech-services.md) or use existing ones.

Additionally, you can:

* Check [recent calls](https://docs-classic.cognigy.com/voice-gateway/webapp/recent-calls.md) and view all information about the call.
* Check [alerts](https://docs-classic.cognigy.com/voice-gateway/webapp/alerts.md) if something went wrong with call configuration.
* Configure [outbound call routing](https://docs-classic.cognigy.com/voice-gateway/webapp/outbound-call-routing.md).


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