Skip to main content
Updated in 2026.23 The Audit Events interface allows users with the admin and fullUserSupport roles to track events at an organization-wide level. For installations integrated with NiCE CXone, this interface also tracks user, tenant, and role sync events triggered by the integration. You can also track events related to this integration in the Activity Audit Report in NiCE CXone. You can access the Audit Events page using one of the following options:
  • Click User Menu > Admin Center on the Main page, then select Audit Events from the left-side menu.
  • Select Admin Center from the User Menu in the bottom-left corner of the Project page, then select Audit Events from the left-side menu.

Working with the Audit Events Interface

The list of audit events displays all events that occurred in the past 30 days. You can filter and sort the events.
To view the details of the user who initiated the audit event, follow these steps:
  1. Access the Audit Events page using one of the following options:
    • Click User Menu > Admin Center on the Main page, then select Audit Events from the left-side menu.
    • Select Admin Center from the User Menu in the bottom-left corner of the Project page, then select Audit Events from the left-side menu.
  2. On the Audit Events page, click the userโ€™s email in the audit event row. The system will open a window showing the userโ€™s Projects and roles within the organization.
To view an event chain, follow these steps:
  1. Access the Audit Events page using one of the following options:
    • Click User Menu > Admin Center on the Main page, then select Audit Events from the left-side menu.
    • Select Admin Center from the User Menu in the bottom-left corner of the Project page, then select Audit Events from the left-side menu.
  2. On the Audit Events page, hover your cursor over an audit event row to view the eventโ€™s chain. The system will display the dependencies of all resources related to the event. For example, for the Node resource type, the dependencies will appear in the following format:
To view audit event details, follow these steps:
  1. Access the Audit Events page using one of the following options:
    • Click User Menu > Admin Center on the Main page, then select Audit Events from the left-side menu.
    • Select Admin Center from the User Menu in the bottom-left corner of the Project page, then select Audit Events from the left-side menu.
  2. On the Audit Events page, select an event from the list. The Raw Event Details window appears on the right side of the page.
The event is displayed in JSON format. You can copy the event data by clicking menu > Copy Event Details.To learn what the JSON contains, see View Raw Event Details.
The Raw Event Details panel shows the event in JSON format. The following example shows an update to a Playbook step assertion:
Previous and new valuesFor some update events, the JSON includes a changes array with the previous and new values of each changed parameter. The array is available for updates to these resources:The event lists only parameters whose values changed. If nothing changed, for example, when you save an assertion without editing it, the event has no changes key.Each entry in changes contains the following fields:Omitted valuesFor parameters with credential-like names, such as apiToken, and for values that contain secret keys, such as password, the event lists the field name only. This also applies to metaData.url of Knowledge Sources, because a URL can contain a signature or credentials.

More Information

Last modified on November 11, 2026