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Updated in 2026.23 Access to Cognigy allows you to log in to and log out of Cognigy.

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Prerequisites

  • You need to have a Cognigy account.

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Login

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Limit Active Login Sessions

By default, there is no limit to the number of sessions you can start in Cognigy across different browsers. However, you can set a limit for the on-premises installations. Set the REFRESH_TOKEN_MAX_AMOUNT_PER_USER variable in values.yml to the number of active sessions you want to allow. For example, if you want to allow only one active session, set REFRESH_TOKEN_MAX_AMOUNT_PER_USER=1.

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Log in to Cognigy

You can access Cognigy’s login page through the following login URL:
frontend-url depends on your installation:
  • For on-premises installations, frontend-url is a domain you defined to run Cognigy.
  • For SaaS installations, frontend-url is provided to you during deployment.
For example, frontend-url for Cognigy’s trial environment is trial.cognigy.ai, and the login URL is https://trial.cognigy.ai/login. Select your preferred login method:
  1. Go to the login page and enter your account credentials in the following fields:
    • Email — the email you provided to your Cognigy admin to register your Cognigy account.
    • Password — the password you received from your Cognigy admin. If you don’t remember your password, you can reset your password.
  2. (Optional) If you want to stay logged in after you close your session, activate the Remember me option.
  3. Click Sign in.
Your account is locked after 5 consecutive failed login attempts by default. Your admin can change this limit in the password policy. To unlock the account, see Account Lockout.

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Reset Password

  1. Go to the login page and click Forgot Password?.
  2. Enter your email in the Email field.
  3. Click Send link.
You will receive an email with instructions to reset your password. You need to choose a password according to the password policy your admin set up.

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Account Lockout

Your account is locked after 5 consecutive failed login attempts by default. Failed attempts more than 24 hours apart don’t count as consecutive, and a successful login resets the count. Administrators can change this limit or set it to 0 to turn off the lockout in the password policy. When your account is locked, the login page still shows invalid email or password, even if you enter the correct password. Locks and unlocks are recorded in the audit log as lockUser and unlockUser. The lockout doesn’t apply to:
  • The last active administrator of an organization.
  • Users who sign in only with SSO.
When your account is locked, you receive one email with the subject Your Cognigy account is locked and a link to reset your password. Further failed attempts don’t send more emails. To unlock an account, use one of the following options:
  • Use the link in the email to set a new password.
  • Use Forgot Password? on the login page, as described in Reset Password.
  • Ask an administrator to click Reset failed login attempts or use Set password in the user details in the Admin Center. For details, see Access Control.

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Log in with Single Sign-on

In Cognigy, you can set up single sign-on (SSO) and, if necessary, you can enforce login with SSO for your users. To log in with SSO, follow these steps:
  1. Go to the login page and click Login with SSO.
  2. Enter your email in the Email field.
  3. Click Login with SSO.
  4. Click Sign in with SSO.

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Multiple Organizations

In Cognigy, you can be part of more than one organization. Each organization has a different login URL. For each organization, the login URL follows this pattern:
The organization-id parameter is a unique identifier with 24 characters that identifies an organization in Cognigy.
If you are part of more than one organization, you need to include organisationId in the login URL. Otherwise, the login fails.

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Email Notification for Failed Login

Updated in 4.27.0 If your login fails because you didn’t include organisationId in the login URL, you receive an email with login links for each organization you belong to. The login links in the email redirect you to the Cognigy login page with the organisationId parameter of the respective organization in the URL.

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Logout

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Log out of Cognigy

To log out of Cognigy, you have two options:
  • In the upper-right corner of the Main page, select User Menu > Logout.
  • In the bottom-left corner of the Project page, click User Menu > Logout.

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Automatic Logout

The Automatic logout feature allows you to set an inactivity period for users in your organization. If a user remains inactive longer than this period, they are automatically logged out. By default, the inactivity period is 15 minutes. However, you can set a limit for on-premises installations. Set the following variables in values.yml:
  • FEATURE_ENABLE_AUTO_LOGOUT_ON_INACTIVITY=true.
  • AUTO_LOGOUT_IDLE_TIME_IN_MIN to the inactivity period you want in minutes.
Last modified on November 11, 2026