Removals:
- OpenAI’s and Microsoft Azure OpenAI’s
gpt-5-chat-latestmodels have been removed. To avoid any issues with your AI Agent, migrate to a more modern model, for example,gpt-5.6-sol. - The Handover Settings section has been removed from the Endpoint settings. Consequently, the Legacy option was removed from the Handover Provider list in the Handover to Human Agent, Question, and Check Agent Availability Nodes. If you haven’t migrated to the new interface for handover providers, refer to the migration guide.
2026.16.1
Cognigy Voice Gateway
Released August 18, 2026Bug Fixes
- Fixed the issue where the audio connection wasn’t properly updated during certain call transfers, causing audio issues after the transfer
- Fixed the issue where DTMF-only barge-in settings weren’t restored after the system finished waiting for caller input. As a result, calls incorrectly accepted speech as an interruption when only key presses were allowed
- Fixed the issue where speech transcription unexpectedly reconnected after a call transfer. This issue also occurred after a speech provider failover
- Fixed the issue where the system reported a media path change as successful while the call continued using the previous path
- Fixed the issue where audio failed to decrypt after one call side disconnected while the other remained active
2026.16.0
Cognigy
Released August 4, 2026Features
Real-Time Queue Notifications for Genesys Cloud Open Messaging
Introduced real-time queue notifications for the Genesys Cloud Open Messaging handover provider. End users can now receive estimated wait-time updates while waiting for a human agent. This feature improves transparency during handovers. For more information, refer to Real-Time Queue Notifications.Improvements
- Standardized the Endpoints-specific API authentication key header for the REST and Webhook Endpoints. Now, use the
x-cognigy-endpoint-keyrequest header for both Endpoints. The legacyx-rest-endpoint-keyandx-webhook-keyheaders are still accepted for backward compatibility, butx-cognigy-endpoint-keytakes precedence if both are provided - Added the
isMaskedfield to the GoalEvents collection for the Cognigy OData endpoint 2.4 - Added the
POST /v2.1/projects/{projectId}/logs/packageandGET /v2.1/projects/{projectId}/logs/package/{logsFileId}/downloadAPI methods to package log entries into a JSON file you can download. These API methods allow you to avoid paginating through logs when using theGET /v2.1/projects/{projectId}/logsAPI method. The methods are available to some customers via theFEATURE_PACKAGE_LOGSfeature flag. Contact Cognigy technical support to activate them for your installation - Removed the beta label from NiCE CXone handover providers. They are now displayed as generally available
- Increased the default maximum upload size for UI uploads of Snapshots and Packages to 8 GB. Direct Cognigy API upload limits remain unchanged
- Increased the default size limit for the Context object from 65 kB to 256 kB
Bug Fixes
- Fixed the issue where newly created Locales and Snapshots were displayed in the Locale and Snapshot lists in the Interaction Panel only after the page was reloaded
- Fixed the issue where the Extension runtime unexpectedly terminated Extension executions
- Fixed the issue where opening Flows, Endpoints, Locales, and Snapshots returned a
500error - Fixed the issue where the status message for the NiCE CXone handover provider showed the incorrect text
- Fixed the issue where the names of API keys created without a name or named
ApiKeyweren’t displayed in the API Keys list on the My Profile page. Now, you must enter a name when generating an API key - Fixed the issue where updating or deleting an AI Agent failed with a
500 Internal Server Error - Fixed the issue where fullscreen mode in the mock code editor didn’t close when the user pressed
Escapeafter typing in the editor - Fixed the issue where file-size limits weren’t enforced for Snapshots and Packages uploaded through the UI
- Fixed the issue where incorrect text was displayed in the Copilot: Set Grid Node
- Fixed the issue where assertions always failed in a Playbook run from the Interaction Panel Test tab
- Fixed the issue where messages from Live Agent to the end user weren’t displayed when the Flow included a data-only or an empty Say Node
Cognigy Voice Gateway
Released August 4, 2026Improvements
- Added the Region option to the Voice Preview settings for the Deepgram speech provider
- Added the option to opt in to the Deepgram Model Improvement Program for Deepgram and Deepgram Flux under Speech > Speech Service in the Voice Gateway Self-Service Portal. Opting in allows Deepgram to use call audio and transcripts to improve its models and may reduce per-request costs. Customers can opt out to keep their call data private
Bug Fixes
- Fixed the issue where barge-in failed after a previous barge-in was incorrectly handled
Cognigy Live Agent
Released August 4, 2026Improvements
- Improved service stability and performance
Cognigy Insights
Released August 4, 2026Bug Fixes
- Fixed the issue where the
This Session Transcript was deletedmessage was displayed instead of the conversation when a session was opened from a Contact Profile - Fixed the issue where very large conversation messages weren’t recorded in Insights
- Fixed the issue where Conversation Analyzer failed for OpenAI’s and Microsoft Azure OpenAI’s
gpt-5.6models because an unsupported parameter was sent in the request to the LLM provider