Cognigy doesn’t copy passwords, API keys, or other secrets between systems.
Have the credentials ready when you recreate a speech provider, carrier, or recording bucket.
Where to Find Your Settings in NiCE Cognigy
What Is Different
- Scope. Resources belong to a Project. To share carriers, speech providers, or outbound routes across Projects, an organization admin creates them in the Admin Center under Resources. The admin then assigns them to Projects. In a Project, they appear with a Global badge and are read-only.
- Session Initiation Protocol (SIP) registration. Registration is a setting of the carrier: turn on Register with this carrier. Open Register history in the carrier to see attempts from the last 3 days.
- Speech provider labels. The label of a portal speech provider is the Name of the provider in Cognigy.
- Phone numbers. You create a phone number once and then assign it to an Endpoint.
- Test calls. Use the Test call tab of a carrier to check it.
Set Up Your Configuration
To recreate your configuration, follow these steps in order:- Add speech providers.
- Add carriers.
- Add phone numbers.
- Create the Voice Gateway Endpoint, select the target and speech providers, and assign the phone numbers.