The Trusted Extensions feature and the legacy Extension runtime (
service-execution) have been removed. All Extensions now run in the new Extension runtime, which was called Cognigy Serverless during its rollout in Q2 and Q3 of 2026.2026.21.3
Cognigy
Released October 29, 2026Bug Fixes
- Fixed the issue where running an Endpoint that used a Snapshot created in Cognigy 2026.21 or earlier overwrote the Connection values in the Project with the Snapshot’s values
2026.21.2
Cognigy
Released October 28, 2026Improvements
- Improved service security and stability
2026.21.1
Cognigy
Released October 16, 2026Bug Fixes
- Fixed the issue in the LLM Prompt and AI Agent Nodes where uploading images through Webchat failed with
Failed to download imagewhen the Process Images toggle was activated and OpenAI and Microsoft Azure OpenAI models were configured
Cognigy Voice Gateway and Cognigy Live Agent
Released October 28, 2026Improvements
- Improved service security and stability
2026.21.0
Cognigy
Released October 12, 2026Features
New Models by Mistral AI
Added support for Mistral AI’sministral-14b-latest, ministral-8b-latest, and ministral-3b-latest. These models are compact and offer a strong performance-to-cost ratio. Use ministral-3b-latest for fast, lightweight tasks and ministral-14b-latest when you need higher accuracy at a low cost.
Improvements
- Added the A2A Agent Node as a child Node of the LLM Prompt Node, making it easier to use A2A capabilities within LLM-based workflows
- Added
API Keyto the Performed By column and filter on the Audit Events page to make changes made through the Cognigy API easier to track
Bug Fixes
- Fixed the issue where the Progress Message field in the Call A2A Agent, Call MCP Tool, and Execute Workflow Tool Nodes had no effect except on A2A Server Endpoints. Now, the field is removed from these Nodes, and the Call MCP Tool and Execute Workflow Tool Nodes no longer send status updates to A2A clients
- Fixed the issue where restoring a Snapshot broke messaging in conversations handed over to a human agent because the handover provider received a new ID. Now, the provider keeps the same ID during restore
- Fixed the issue where OData Analytics requests were rejected with
429 Too Many Requestsduring normal reporting use - Fixed the issue where follow-up requests after an AI Agent tool call to Google Gen AI models, such as
gemini-3.5-flash, contained the tool-call ID instead of the tool name - Fixed the issue in streamed OpenAI and Azure OpenAI Responses API answers containing two text messages separated by a tool call. The response no longer repeats the first sentence or drops the first word of the second message
- Fixed the issue where calls to the Gemini 2.5 model family failed with
Value is not a valid number: NaNwhen the model returned an empty answer - Fixed the issue where API requests were slower because the permissions cache wasn’t used after a version mismatch between services, so permissions were recomputed on every request
- Fixed the issue for on-premises installations where
service-apilogged manyA cacheClient.get call has errorederror messages. The system loaded the data from the database instead of the cache, so a login or permission check could take longer. Now, the system reads user data from the cache correctly, and the error messages no longer appear
Cognigy Voice Gateway
Released October 12, 2026Bug Fixes
- Fixed the issue where the Click To Call widget intermittently failed to render when initialized on the same page as Webchat
- Fixed the issue where inbound SIPREC calls ended right after being answered when the Flow responded too early
Cognigy Agent Copilot
Released October 12, 2026Improvements
- Added the End Session On Handover Close toggle and the Session TTL On Handover Close field to the Copilot section of the Endpoint settings. This improvement lets human agents trigger follow-up actions in the Agent Copilot Flow after resolving a conversation without keeping it open
- Added the Enable Branding toggle to the Copilot section of the Endpoint settings. This toggle lets you remove the
Powered by Cognigy.AIbranding to better align the Agent Copilot workspace with your organization’s branding
Cognigy Live Agent
Released October 12, 2026Improvements
- Improved service stability and performance